Hi Nick,

Following our insulation retrofit, I’d like to say a few words regarding the work Hamish did on our house.
Both times Hamish came to our house, he turned up exactly when he said he would. Punctuality is a good place to start in establishing good client relations. Sadly, it has become quite rare in recent years in the trades fraternity so it’s refreshing to see a young person arrive on time. Big tick for Hamish.

Firstly, Hamish familiarised himself with the house by carrying out a thorough inspection of both the ceiling and underfloor areas to establish what could reasonably be achieved with the installation. Hamish gets another big tick for inspecting his workspace for access and potential safety hazards before commencing work.

He undertook to install the Earthwool material in the ceiling areas first (both stories). He took the time to explain to me what he was doing and why; including using some surplus material on a vertical wall in the lower ceiling space as he pointed out this area would be contributing to heat loss if left un-insulated. Big tick for communication skills and doing that little bit extra.
He then started work on the underfloor area. He quickly used all the Mammoth product and when he re-emerged from the depths, he announced he would be able to access and insulate a much greater area than was originally estimated. This made me very happy as we had thought that only a small underfloor area could be insulated. Another big tick.

On a personal note, Hamish has a pleasant disposition and will happily engage in conversation, but not for any longer than is necessary if there’s work to be done. He is confident, polite, speaks well, has a good vocabulary and an excellent ability to explain things in easy to understand terms. This is another important component in establishing good client relations.

On a professional note, Hamish displays a professional approach to his work and clearly knows his product well. He has a strong work ethic, is motivated and enjoys his work. The quality of his workmanship demonstrates he is driven to achieve his best.

I have no hesitation in recommending Hamish in any capacity should he be considered for promotion within your organisation.

Our experience with Canterbury Sustainable Trust has been an excellent one and I will recommend CST to my
friends and people I meet.

I wish you and CST the very best in all your future endeavours.

Kind regards,

Hi Nick,

I wanted to appreciate the excellent service that I got from you guys right from the sales to the installation process.The whole process was seamless and the Sayr system has indeed made a difference to our home.

The installation process was really seamless as well.The guys knew what had to be done and
the whole process finished in couple of hours.

Thanks to the whole team for making this an awesome experience.

Samrat